Billing and Cancellation Policies
This page explains how MyInvoiceTime billing works, how subscriptions renew, how cancellations are handled, and what happens if a payment fails.
Subscription billing
The current subscription rate is $25.00 per month. Future pricing subject to change.
All Subscription pricing, credits, refunds, and other billing adjustments are tracked at the account level, and credits, refunds, and other billing adjustments will typically be applied to the following billing cycle(s).
Renewals and cancellation
Subscriptions renew automatically until they are cancelled. Customers can manage billing details and, once live billing is enabled for the account, cancel through the billing controls provided in the app or by contacting MyInvoiceTime support.
If a cancellation is submitted, access typically remains available through the end of the current paid billing period unless a different written agreement applies.
Failed payments and account status
If a renewal payment fails, MyInvoiceTime may send warning notices to the billing contacts on the account before access is suspended. If payment is not resolved within the configured grace period, the workspace may be suspended until the account is brought current.
If the payment method is updated and payment is successfully completed, suspended access may be restored automatically.
Refunds, credits, and billing adjustments
Contract-specific billing adjustments are reviewed case by case. Approved adjustments may be issued to the original payment method, recorded as account credits, or reflected in a future invoice, depending on the situation. Except in the case of cancelling a subscription during the first month, partial refunds are not available for subscriptions cancelled after a new billing period starts.
California specific subscription billing and cancellation information
For California customers, MyInvoiceTime is intended to provide clear automatic-renewal terms, cancellation information, and pre-renewal billing disclosures consistent with applicable California consumer protection requirements, including California automatic renewal requirements where they apply.
If you are a California customer and need help cancelling or updating billing, contact MyInvoiceTime and include the business name and email address tied to the account so the request can be handled promptly.
Questions
Questions about billing, renewal timing, credits, or cancellation can be sent through the contact form on the home page before or after becoming a customer, and on the Dashboard and Settings pages.